Recently I was invited to facilitate a Quarterly Planning session for a mid-size professional services firm. The firm is well established and regarded as an expert in their niche. The leadership team is full of very smart, passionate people. They have a nicely crafted strategy, with clear core purpose, core values which the team is very motived and aligned on. Their long-term goal is big and audacious. But the business is underperforming. It reminded me that you can have the