How does innovation change as businesses scale? Claire Mula sits down with UTS Business School experts to unpack the shift from instinct to systems, and what it means for growth, scalability and performance.

Most scaling businesses are run by a handful of core processes, and most of their valuation hides inside them. The Process Accountability Chart, or PACe, makes those processes visible. One page, three steps, three outcomes: productivity, efficiency, and a quiet but real lift in valuation. The next step in 2026 isn't to document your processes. It's to rethink them for an AI-enabled future.